OKNEXA - Automated Reputation Management
AUTOMATED REPUTATION MANAGEMENT

Get More Google Reviews. Without Chasing Customers.

OKNEXA connects with your existing customer system and automatically sends review requests after a customer interaction, follows up when needed, monitors new reviews, and helps respond to them.

See How It Works
Simple setup • Works with your existing customer workflow • Runs automatically
OKNEXA/Review Automation Flow
Running automatically
Trigger
01

Job Completed

Sarah M.

Appointment completed in your system

Auto-detected
Sync
02

Customer Synced

From your CRM

Customer details enter OKNEXA automatically

Connected
Outbound
03

Review Request Sent

SMS delivered

“Hi Sarah, thanks for choosing us. Would you mind sharing your experience?”

Auto-sentLeave a Review
Inbound
04

New Google Review

Genuine feedback posted by your customer

Live
Response
05

Response Ready

AI-assisted

A professional response is drafted for your approval

Drafted
Triggered by your customer event•No manual chasing•Runs in the background

Your Customers Are Happy. They Just Forget to Leave Reviews.

Most businesses already have satisfied customers. The problem is that staff forget to ask, customers forget to leave a review, and previous customers are never contacted. OKNEXA automates the process.

Automatic Requests

Automatically contact customers after an appointment, purchase, completed job, or other customer interaction.

Past Customer Reactivation

Reach eligible previous customers who never received a review request.

Review Responses

Monitor incoming reviews and prepare professional responses faster.

How It Works

Connect Once. Let It Run.

STEP 1

Connect Your Customer System

Connect your CRM, booking system, customer database, or import your customers securely. OKNEXA works with many different customer systems.

STEP 2

OKNEXA Sends the Requests

When the appropriate customer event occurs, OKNEXA automatically sends the configured review request and follow-up sequence.

STEP 3

Reviews Come In

Track new reviews and manage responses without manually chasing customers every day.

CRM
↓
OKNEXA
↓
SMS
↓
Google Review
The Automation

From Customer to Google Review — Automatically.

1

Customer Completed

  • ·Appointment completed
  • ·Job completed
  • ·Order completed
  • ·Service completed
2

Customer Synced

  • ·Customer information enters OKNEXA from the connected system.
3

Review Request

“Hi Sarah, thanks for choosing [Business Name]. Would you mind sharing your experience?”
Leave a Review
4

Google Review

  • ·Customer leaves genuine feedback on Google.
5

Review Response

  • ·A professional response can be generated and managed through the reputation workflow.
Try It Yourself

What Your Customer Actually Experiences.

This is the exact flow your customer sees — a simple text message and a one-tap path to leave a genuine Google review. Tap through it below.

1

Your customer gets a text

After their appointment or job is completed, OKNEXA sends a friendly, timed review request automatically.

2

One tap to Google

They tap the link and land straight on your Google review screen — no searching, no friction.

3

A genuine review is posted

Real feedback from a real customer. OKNEXA can then help you respond professionally.

9:41100%
N
Northside Auto Care
SMS · Delivered
Today 9:42 AM
Hi Sarah! Thanks for visiting us today. Your service is complete. We'd love to hear about your experience — would you mind leaving a quick review?
Share your feedback

It only takes a minute and it really helps our local business.

Tap the button to continue
Step 1 · SMS
Encourages genuine feedback only — no fake reviews, no purchased ratings, no review gating.
Past Customer Review Campaigns

Already Have Hundreds of Past Customers?

Your existing customer database may contain customers who had a great experience but were never asked to leave a review. OKNEXA can help reconnect with eligible previous customers through a controlled review request campaign.

Existing Customer Database
OKNEXA
Gradual Outreach
New Customer Feedback
Free Reputation Audit

See How Your Reputation Looks Right Now.

Get a free reputation audit and see how your business appears online, where your review profile stands, and what opportunities may be available.

Get Your Free Reputation Audit

Enter your business details to get started.

Free • No obligation • Takes less than a minute
REPUTATION AUDIT
Scanning...
Google Business Profile—
Reviews—
Average Rating—
Review Activity—
Listings—
Online Presence—
Your free audit covers your review profile, ratings, review activity, and online presence. No credit card required.
Features

Your Reputation Workflow in One System.

Automated Review Requests

Send review requests automatically after a customer interaction instead of asking manually.

Automated Follow-Ups

Follow up with customers who haven't responded without your staff chasing them.

Past Customer Review Campaigns

Reconnect with eligible previous customers and invite them to share their experience.

Google Review Monitoring

Keep track of new review activity from one simple system.

Review Response Assistance

Create fast, professional, and personalized responses to customer reviews.

CRM / Customer System Integration

Connect with the customer system your business already uses.

Simple Reporting

See review activity and reputation progress clearly.

Integrations

Works With Your Existing Customer Workflow.

OKNEXA is designed to connect with the systems your business already uses instead of forcing your team to completely change how they work.

CRM
Booking System
Customer Database
POS / Service Software
CSV Import
OKNEXA
Review Automation
What OKNEXA Removes

Built to Remove the Manual Work From Reputation Management.

Consistent Review Requests
Automatic Follow-Up
Past Customer Outreach
Faster Review Responses
Centralized Reputation Workflow
Client Case Studies

Real results from real clients — coming soon.

We share verified outcomes only. Documented case studies will appear here as they become available.

Stop Manually Asking Customers for Reviews.

Connect your customer workflow once and let OKNEXA handle the review request process in the background.

See How It Works
FAQ

Frequently Asked Questions

OKNEXA is triggered by customer events from your connected system — such as a completed appointment, job, order, or service. When that event occurs, OKNEXA automatically sends the configured review request.
Contact

Have a Question?

Want to learn more about OKNEXA or have a question about setup? Send us a message and we'll get back to you.

Prefer email?

Reach out directly and we'll respond as soon as we can.

hello@oknexa.com